Shipping policy

Last updated October 9, 2026

Delivery area
We accept orders for delivery to eligible United States addresses shown at checkout. Availability for Alaska, Hawaii, territories, military addresses and PO boxes depends on the item and available service. International shipping is not offered unless a destination and delivery method appear at checkout. Any destination-specific cost or restriction is disclosed before payment.

Processing and transit
Our standard processing estimate is 1-3 business days after order confirmation and completion of any necessary payment verification. Standard transit is estimated at 3-8 business days after dispatch. The combined standard estimate is therefore 4-11 business days, subject to destination and disclosed item-specific timing. Business days exclude weekends and relevant carrier holidays. These are estimates, not guaranteed delivery dates; we must still honor the shipping commitments and cancellation rights that apply.

Shipping charges
Available methods and delivery charges, including any free-shipping offer or qualifying threshold, are displayed at checkout. We may use USPS, UPS, FedEx or another qualified carrier as appropriate; a carrier is not guaranteed unless expressly offered for your order. Heavy dumbbells, bulky rebounders and other restricted items may have limited methods or surcharges shown before payment. You are not charged extra solely because we split an order into separate parcels.

Dispatch and tracking
When tracking is available, it is emailed after dispatch. Carrier tracking may take up to 48 hours to show its first update. A created label is not proof that the carrier has received the parcel. Split shipments may have separate tracking numbers.

Delayed unshipped orders
If we cannot ship within the promised period, we will provide an updated shipment estimate, explain the delay and give you the option to cancel for a prompt full refund. We will obtain consent to a delay when required; if required consent is not received, we will cancel and refund the affected order as required by law. This process applies independently of the 30-day return window.

Missing damaged or marked delivered parcels
If a parcel is late, damaged, missing or marked delivered but cannot be found, contact support@brooksideorganic.com with the order number and details. We will investigate with the carrier and arrange an appropriate resolution. A delivered scan alone does not automatically eliminate a legitimate claim. Do not send a damaged item back without instructions.

Address corrections and failed delivery
Check your address before paying and contact us immediately for corrections. If a parcel is returned because of an incorrect address or an unsuccessful delivery, we will explain the available refund or redelivery options. Any proposed reasonable redelivery charge will be disclosed before you agree. Where failure is our responsibility, we cover the appropriate corrective costs.

Shipping and returns address
Website: https://brooksideorganic.com
Email: support@brooksideorganic.com
Telephone: +1 901-277-7978
Shipping and authorized returns address: 1508 UNION ST, SAN FRANCISCO, CA 94123, United States
Returns require advance authorization. The listed address is not a promise that every parcel physically originates there or that in-person collection is available.