FAQ
Last updated October 9, 2026
What do you sell
Our product range includes pickleball sets, wearable weights, resistance bands, hydration vests, recovery tools, adjustable dumbbells, boxing gloves, cycling bags, yoga equipment, soccer rebounders and swimming accessories. Read the individual listing for dimensions, materials and what is included.
Where do you ship
We ship to eligible United States addresses shown at checkout. Availability for remote, military or PO-box destinations depends on the item and service. International delivery is not offered unless a destination and method appear at checkout.
How long does delivery take
Standard order processing is estimated at 1-3 business days, followed by an estimated 3-8 business days in transit. This means approximately 4-11 business days in total under the standard schedule. Item-specific estimates and delay notices may apply.
How much is shipping
Available delivery charges, free-shipping offers and any applicable restrictions are displayed at checkout before payment.
How can I track an order
Use the tracking information sent after dispatch, if available. If you cannot find it, email us with your order number. Separate packages may have separate tracking numbers.
Can I change or cancel an order
Contact us immediately. We will try to help before fulfillment starts, but cannot promise that every request can be completed. Shipping-delay cancellation rights remain available.
What is the return window
Request a return within 30 calendar days of delivery. Obtain instructions before posting the item. Ordinary returns must meet the condition requirements in our Return and Refund Policy.
Who pays return postage
You pay for a change-of-mind return. We arrange an appropriate solution at our expense for a wrong, defective or shipping-damaged item. We do not charge a restocking fee.
When will a refund arrive
We normally issue an approved refund within 5 business days after inspecting an eligible return. Your bank or payment provider may take up to 10 additional business days to post the credit. Mandatory cancellation deadlines apply separately.
What if a parcel is missing or damaged
Contact us with your order number, tracking details and photos if reasonably available. Keep packaging while the issue is investigated. We will work with you and the carrier toward an appropriate resolution.
What payment methods can I use
Use a method offered at checkout. Available methods can depend on device, location and provider approval. We do not ask for full card information by email.
Are all products organic or certified
The name Brookside Organic is a storefront name. It does not certify every product. Only rely on environmental or certification claims expressly stated for an individual product and supported by appropriate evidence.
How should I choose and use equipment
Check the exact size, fit, materials, weight range and included accessories. Follow instructions and stated load limits. If unsure about fit or suitability, contact us before ordering. A swimming tow buoy is a visibility accessory and is not a life jacket.
Can I visit or collect an order
We operate online. This policy does not offer walk-in retail visits or in-person collection at the shipping and returns address.
How can I manage my privacy
Review our Privacy Policy and Cookie Policy. Use available store privacy controls or contact support@brooksideorganic.com to exercise an applicable right. Browser settings can also block or delete cookies, though this may affect checkout or account features.
How do I contact you
Website: https://brooksideorganic.com
Email: support@brooksideorganic.com
Telephone: +1 901-277-7978
Shipping and authorized returns address: 1508 UNION ST, SAN FRANCISCO, CA 94123, United States